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Features:
A quality customer experience is a vital element in building customer loyalty. CCF enables organizations to improve the customer experience. CCF is a software framework for customizing the Customer Care needs of the client. CCF enables organizations to create an aggregated custom UI for customer care staff, by combining data elements from disparate applications (mainframes, databases, or web sites) and displaying data into a single UI.
Recognizing that today’s customer transactions typically involve multiple support channels (web, phone, kiosk, bank branch), starting in one and ending in another, CCF enables support channels to share common logic and data. CCF provides for a consistent customer support experience, removing the classic customer frustration of repeating or re-entering information when they move to another support channel. Additionally CCF offers many backend system advantages, including data failover and load balancing.
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